This event has passed. Thanks to everyone who attended!

EggStravaganZoo FAQS

Do we have to arrive during the one-hour time frame showing on our tickets?

No, you can arrive anytime after your ticket start time. For example, if you purchase tickets for the 9am-10am slot but realize you won’t be able to arrive until 10:30am, that’s okay! You can come anytime during the event and we’ll still be able to get you in. There’s no need to change the time on your ticket.

Why do you sell tickets with specified arrival times?

Having standardized arrival windows, with set numbers of tickets available online for each slot, makes it much easier for you to get a parking space! Our years of experience planning zoo-wide events have shown us that planned arrivals help us better plan for parking and avoid the chaos that can occur if “nearly everyone” arrives at the same time. It’s also faster for you to get in and out of the zoo itself, and helps us avoid long lines. In short, it’s a better experience for us all!

Do I have to buy tickets online in advance or can I just show up that day?

You do not have to buy tickets online in advance and can definitely just come to the event that day. People with pre-purchased tickets will be able to enter through our Event Gate with a quick-scanning process. Individuals buying tickets on arrival just need to enter through the Visitor Center main entrance building to buy your tickets there.

I’m a Zoo Member. How do I receive my ticket discount when purchasing online?

Your discount will automatically apply as long as you are logged into your Membership Account with our shopping system. If you haven’t already, create your Membership Account today with our online shopping system (called “Blackbaud”) on the page linked below. Be sure to use the same email address that is connected to your Zoo Membership – otherwise, the system may not recognize you as a Zoo Member. If you need us to change the email address associated with your Membership, send us an email.

Create Your Account

Do Zoo Members receive one free ticket to this event?

No. To simplify the arrival process and ensure that members no longer have to wait in a separate line to receive a free ticket, new this year, Members receive a 20% discount off all your EggStravaganZoo event ticket purchases instead.

I have a Blackbaud account for my Zoo Membership but forgot my password or am having trouble resetting it.

You should be able to send a reset password email with the link below.

Reset My Password

How do I log in to receive my Zoo Member discount?

After you click on the ticket sales link, click on the “Sign In” button located on the top right corner of your screen (see image below). The login works best on desktop computers vs mobile devices, but can be done on a mobile device. You’ll need to click directly into the box that says “email” and then can use your tab or ^/v buttons to navigate to the Password box and then to the “Sign in” button.

After you click “Sign in,” you may need to scroll to the bottom of your page to find the Sign In box:

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