Know Before You Go

Learn more about our COVID-19 Response

This page will be updated frequently, as our protocols/procedures change. Please review this page before your next visit!

The NEW Zoo aims to be a touchless and safe experience: 

  • Starting June 10th, temporary hours are 9:00 a.m. to 6:00 p.m. daily
  • Capacity is limited and tickets will be sold for specific time slots to allow for safe social distancing
  • Purchase tickets online in advance; Zoo Members (and your TWO free guests included on Family Plus Memberships) do not need to pre-reserve your time of arrival and may visit as normal
  • Zoo entry will occur through gate Z2, located just north (left) of the Gift Shop; exits must occur through the Gift Shop or through gate Z1 (to the south) of the building. No entries through the Visitor Center building will be permitted; watch for directional signs
  • The Gift Shop will have a limited capacity
  • The Giraffe Feeding Experience, Giraffe Discovery Center Building, Endangered Species Carousel, Dahlin Express Train, mining sluice, hurricane simulator, and photo booth are temporarily closed
  • Strollers will not be available to rent; please bring your own
  • Indoor seating and indoor ordering at the Mayan Restaurant will not be available
    • An outdoor, walk-up window will be available for food and beverage purchases
    • Outdoor seating will be available (and regularly cleaned)
    • Beverage machines are available throughout the zoo
    • Grab-and-go snacks are available at the entrance Ticket Booth and in the Children’s Zoo Concession Stand
  • Playgrounds and discovery tunnels are temporarily closed
  • The Aviary and Children’s Zoo Barn pathways will be one-way; please follow directional signage
  • Some bathrooms will be closed; please watch for signs

To keep you safe:

  • Zoo staff, volunteers, and interns will be wearing face coverings or will be stationed behind plexiglass barriers for your and their safety
  • Social distancing signs and ground markings are located throughout the zoo
  • Hand sanitizing stations are strategically located throughout the zoo
  • Bathrooms, the Gift Shop, and other high-touch areas will be cleaned and sanitized regularly throughout the day
  • If you are not feeling well, we ask that you do not visit the Zoo until you feel better
  • We encourage (not require) guests to wear face coverings for your safety, as well as for the safety of our staff and animals

To keep our animals safe:

  • Our Summer VIP Experiences, like otter and penguin feedings, exhibit chats, animal presentations, and lion training programs, etc. are temporarily suspended
  • Our Animal Care team members have increased bio-security protocols and will be seen in more PPE than prior to Covid-19. To protect our animals, zookeepers will be avoiding interactions with guests

Zoo Admission and Memberships FAQ’s

  • Zoo guests should purchase tickets online for a specific time slot in advance of your visit; please print your barcode tickets (or save them to phone) for easy scanning
  • Members can visit as usual; please have your membership card pulled up on your phone and your ID ready prior to entering the zoo
    • Members with the eMembership Card app may need to update their cards to see updated information. Click on the ‘Find My Membership Cards’ within the NEW Zoo portion of the app to re-download your cards
  • Please renew or purchase memberships online prior to visiting
  • Guests with pre-purchased day passes can visit without scheduling a specific time slot; please have your paper day passes ready or your barcodes printed (or saved to phone) for easy scanning

The Adventure Park remains closed until further notice

Get in touch