School/Camp Group Field Trips

There’s always something new at your NEW Zoo!

Planning your field trip:  Please read as many changes are in place for a visit

  • PURCHASE TICKETS IN ADVANCE: Highly Recommended!
    • Please fill out the following form to schedule your group visit.  Preferred date and time will be honored in order of when the request was received: NEW Zoo Field Trip Request Form
    • You will be contacted via email within 2-3 business days after filling out the form to verify your visit date and time
    • Groups should purchase tickets online in advance for a specific date and arrival time, please note there is an online fee.  Tickets are required for all visitors entering the zoo including children ages 3 and up, bus drivers, chaperones, teachers, etc.  The ticket link will be emailed to you once your date and time are approved when they are available to purchase
    • Please print ticket bar codes and bring them for scanning (these come in a separate email titled NEW Zoo eTickets)
    • Tickets are non-refundable and may not be able to be rescheduled in the event of poor weather unless the zoo closes for safety.  Please contact info@newzoo.org for questions regarding this policy
    • We recommend purchasing the minimum number of tickets you are sure you can fill.  If additional tickets are needed, we can accommodate a few more guests during your visit and you can purchase them on the day of your visit
    • Pre-purchasing tickets provides groups an efficient entry to the zoo and reduces time needed to finalize visits in the Visitor Center prior to entry
  • EDUCATION PROGRAMS: 
    • Education programs are available and require advanced scheduling and additional payments, see Zoo Classes and Zoo Tours below for more details with limited capacity to accommodate for social distancing, guest safety, staff safety and animal safety
  • WHEN YOU ARRIVE:
    • When your group arrives, please send one representative into Visitor Center to let the supervisor on duty know you have arrived and to finalize any additional details if needed
      • Please bring your ticket bar codes with you and present them to the supervisor on duty
      • DO NOT bring the group into the visitor center, we have a very minimal capacity allowed in the building at any one time.  Groups can gather on the green space outside the Visitor Center to organize
    • If any additional tickets are needed that day, the Supervisor will assist in helping by either selling you the tickets if you are prepared to purchase them or, if individuals need to purchase their own tickets, they may do so at that time in the Visitor Center on the day of the visit
    • Once you have confirmed your details
      • You may then disembark your group and organize outside the zoo
      • Our staff will then let you know whether to come through the Visitor Center or if we will bring your group in through a side gate
      • A staff member may go over the basic rules of the zoo with your group and possibly provide a handout of the rules
    • We recommend larger groups separate into smaller groups to visit inside our Education and Conservation Center
  • CHAPERONE INFORMATION:  Chaperones are there to chaperone and we request that they watch the children in the group.  Please remind chaperones that we have basic zoo rules that include not letting children climb on fences, climb the mining sluice, hang on rope fences or chase peacocks and we appreciate their help in adhering to those rules
    • If chaperones have to pay separately, they will want to purchase tickets online in advance as well at NEW Zoo Tickets.  Individuals can print out the bar codes or bring them up on the phone for scanning, which will occur just after entry
    • Education programs require separate payment may not be available to pay online.  We can coordinate this with the Education Department when scheduling your Zoo Class or Zoo Tour
  • LUNCH and CARRY-INS:  Lunch/Carry-in meals and snacks are NOT permitted inside of Zoo gates, the Mayan Restaurant offers lunch and snacks.  School Groups who choose to bring bag lunches or snacks will need to leave them on the bus and eat them outside of the zoo.  At this time, we do not have space to hold your coolers.
    • Picnic tables are provided near the parking lot at the Adventure Park by the Upper Lot where the busses park or across the street from the zoo at the park
    • All trash is carry-out; Brown County does NOT provide garbage cans in the parks.  The restrooms located near the park may not be open.  Please plan accordingly
    • We may be able to accommodate groups for lunch for an additional fee by pre-scheduling a menu, this is dependent on day of visit and staff availability.  Please add the request to the form you fill out in the questions/comments section and we will check availability
  • RE-ENTRY:  Groups that wish to leave the zoo for lunch and re-enter after can have their hands stamped for re-entry.  This can be coordinated by your representative when they first enter the Visitor Center to check in
  • LEAVING for the DAY: Groups that are meeting to leave at a specific time should meet by the pillar with gorillas on it, just outside of the Visitor Center.  It is near the side entry gate we bring groups in through.  The Visitor Center is small inside and we request groups do NOT plan to meet inside it.  For larger groups, if you are all planning to meet inside the zoo in order to leave at the same time, we may be able to let your group leave through the side gate.  Once your group is gathered, please send a representative into the Visitor Center to let staff know you are ready to leave and someone will assist with letting you out.

Admission Rates

Due to a Brown County Resolution, the NEW Zoo is unable to offer reduced fees or lowered rates for group visits.  We are committed to keeping prices low for everyone who visits our facility.

Parking

  • Bus parking is available ONLY in the upper lot located at the top of the hill next to the Adventure Park.  There is a short walking path between the Upper Lot and the Visitors Center.
    • Busses may drop-off/pick up immediately in front the zoo or use the main parking lot across the street from the zoo for drop-off or pick-up of group passengers  and then park in the upper lot
  • Cars may park in the main lot across from zoo entrance
  • Parking is free for all cars and buses
  • Getting here is easy — visit our Location page for directions

Hours of Operation

Helpful Hints to Remember

  • Arrival right at 9am have been the busiest and you may not receive that as a preferred visit time if other schools are arriving at that time already
  • If you reserve a Zoo Class or Zoo Tour, you should plan to arrive at least 15 minutes early for check-in.  Late arrival will affect the length of your program
  • All education classes and tours are by reservation only and coordinated through our Education Department.  Space is limited, so make your reservations early!
  • We encourage you to have the cell phone numbers of all adults in your party in case you become separated
  • The Zoo does have Wi-Fi available and we have boosted it so you should have good internet connection near the Visitors Center and the Mayan Restaurant if your group needs it
  • We expect chaperones to chaperone.  We have experienced issues in the past with chaperones letting their students/campers climb on the mining sluice, the otter railing, fencing and more.  For the safety of the students/campers, our animals, and our staff, please be sure that your chaperones understand their responsibilities to your students/campers as well as the zoo.

Additions & Extras to Enhance Your Visit

Zoo Classes and Zoo Tours

Free Downloadable Scavenger Hunts

Make Lunch Plans

Dahlin Express Train & the Endangered Species Carousel – Available during the summer months, dates and times vary

Visit the Paws & Claws Gift Shop

Get in touch