School Group Field Trips

There’s always something new at your NEW Zoo!

Planning your field trip:  Please read as many changes are in place for a visit

  • PURCHASE TICKETS IN ADVANCE: Now Required!
    • Groups will need to purchase tickets online in advance for a specific date and arrival time at NEW Zoo Tickets.  Tickets are required for all visitors entering the zoo including children ages 3 and up, bus drivers, chaperones, teachers, etc.
      • We have a limited capacity in the zoo daily and are no longer able to reserve tickets in advance or allow groups to visit and pay later
    • Please print ticket bar codes and bring them for scanning (these come in a separate email titled NEW Zoo eTickets)
    • Tickets are released for purchase approximately one month in advance of a date
    • Tickets are non-refundable and cannot be rescheduled in the event of bad weather unless the zoo closes for safety.  Please contact info@newzoo.org for questions regarding this policy
    • We recommend purchasing the minimum number of tickets you are sure you can fill.  If additional tickets are needed, we can likely accommodate a few more guests during your visit
  • EDUCATION PROGRAMS: 
    • Education programs are available and require advanced scheduling and additional payments, see Zoo Classes and Zoo Tours below for more details with limited capacity to accommodate for social distancing, guest safety, staff safety and animal safety
  • WHEN YOU ARRIVE:
    • When your group arrives, please send one representative into Visitor Center to let the supervisor on duty know you have arrived and to finalize any additional details if needed
      • Please bring your ticket bar codes with you and present them to the supervisor on duty
        • You will note that the sign above the Visitor Center says ‘No Zoo Admission’ and no entry.  This building is an exit but one group representative is allowed to enter to finalize a group visit
      • DO NOT bring the group into the visitor center, we have a very minimal capacity allowed in the building at any one time
    • If any additional tickets are needed that day, the Supervisor will assist in helping by either selling you the tickets if you are prepared to purchase them or, if individuals need to purchase their own tickets, the supervisor will direct you to have those individuals purchase tickets at the Ticket Stand to the left of the Visitor Center through our new entry point
    • Once you have confirmed your details, the supervisor on duty will direct your group to enter through our new admission gate to the left of the Visitor Center
      • You may then disembark your group and organize outside the zoo into smaller groups
      • Our staff monitoring that entrance will be notified that your group will entering through the gate
    • Larger groups will need to separate into smaller groups of 10 or less including the chaperone
  • CHAPERONE INFORMATION:  If chaperones have to pay separately, they will need to purchase tickets online in advance as well at NEW Zoo Tickets.  Individuals can print out the bar codes or bring them up on the phone for scanning, which will occur just after entry
    • Education programs require separate payment that is not available to pay online.  Please coordinate this with the Education Department when scheduling your Zoo Class or Zoo Tour
  • LUNCH and CARRY-INS:  Lunch/Carry-in meals and snacks are NOT permitted inside of Zoo gates, the Mayan Restaurant offers lunch and snacks.  School Groups who choose to bring bag lunches or snacks will need to leave them on the bus and eat them outside of the zoo.  At this time, we do not have space to hold your coolers.
    • Picnic tables are provided near the parking lot at the Adventure Park or across the street from the zoo at the park
    • All trash is carry-out; Brown County does NOT provide garbage cans in the parks.  The restrooms located near the may not be open.  Please plan accordingly
    • We may be able to accommodate groups for lunch for an additional fee by pre-scheduling a menu.  Please contact us at info@newzoo.org or call 920-434-7841 and ask for the Guest Services Coordinator to begin this process
  • RE-ENTRY:  Groups that wish to leave the zoo for lunch and re-enter after can have their hands stamped for re-entry.  This can be coordinated by your representative when they first enter the Visitor Center to check in

Admission Rates

Due to a Brown County Resolution, the NEW Zoo is unable to offer reduced fees or lowered rates for group visits.  We are committed to keeping prices low for everyone who visits our facility.

Parking

  • Bus parking is available ONLY in the upper lot located at the top of the hill next to the Adventure Park.  There is a short walking path between the Upper Lot and the Visitors Center.
    • Busses may drop-off/pick up immediately in front the zoo or use the main parking lot across the street from the zoo for drop-off or pick-up of group passengers  and then park in the upper lot
  • Cars may park in the main lot across from zoo entrance
  • Parking is free for all cars and buses
  • Getting here is easy — visit our Location page for directions

Hours of Operation

Helpful Hints to Remember

  • Arrivals right on the 9am, noon and 3pm hours have been the busiest, you may wish to wait to arrive a few minutes after that time to avoid lines
  • If you reserve a Zoo Class or Zoo Tour, you should plan to arrive at least 15 minutes early for check-in.  Late arrival will affect the length of your program
  • All education classes and tours are by reservation only and coordinated through our Education Department.  Space is limited, so make your reservations early!
  • We encourage you to have the cell phone numbers of all adults in your party in case you become separated
  • The Zoo does have Wi-Fi available and we have boosted it so you should have good internet connection near the Visitors Center and the Mayan Restaurant if your group needs it

Additions & Extras to Enhance Your Visit

Zoo Classes and Zoo Tours

Free Downloadable Scavenger Hunts

Make Lunch Plans

Dahlin Express Train & the Endangered Species Carousel (Temporally closed)

Visit the Paws & Claws Gift Shop

*Please note that school groups (and other groups) are no longer able to climb the historic Fire Tower.  The Fire Tower is only available to Zip Line customers; however, you may walk up to the base of the tower. Educational graphics are provided at that location.

 

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