There’s always something new at your NEW Zoo!
Planning your field trip
- RESERVATIONS: We do not require groups to schedule in advance for field trips that do not include education programs but we recommend letting us know if you have a big group visiting. This will help up plan staff accordingly. Please email email@example.com or call us at 920-434-7841 (and ask for a supervisor) with your group name, the date, time and approximate number of visitors you will be bringing. We may ask additional questions regarding lunch plans, payment type, etc. to be best prepared for your visit.
- EDUCATION PROGRAMS: Education programs are available and require advanced scheduling and additional payments, see Zoo Classes and Zoo Tours below for more details.
- WHEN YOU ARRIVE: Please have ONE REPRESENTATIVE from your organization enter the Visitor Center main entrance building to check-in and pay for your group upon arrival or create an invoice to pay at a later date.
- Students/chaperones should wait outside the building or on the bus until your representative has checked your group in. Your Representative should enter the building knowing: How many children are in your group; how many adults are in your group; what time(s) is/are your program(s) scheduled to begin if you have one scheduled and any special instructions regarding classes you may have.
- All guests visiting the zoo are required to pay admission. This includes teachers, chaperones, and bus drivers.
- CHAPERONE INFORMATION: If your adult chaperones are paying for themselves separately, we recommend pre-purchasing tickets at newzoo.org/tickets or purchasing them immediately after your Representative has paid for the group. As May is the busiest season for field trips, the line can be long and chaperones may be in line for a while to purchase tickets which may delay your visit, so please plan ahead. Education programs require separate payment that is not available to pay online. Any chaperones attending an education program will need to pay on the day of their visit.
- ENTRANCE LOCATION: During the busiest times, we may have school groups enter through a side gate after the representative has checked in. This speeds up the entry process for field trip guests. During these days, a representative from the zoo will meet busses out front to coordinate entry. The representative will have maps and the re-entry stamp available. When ready to leave, school groups will then exit through the Visitors Center/gift shop.
- LUNCH and CARRY-INS: Carry-in meals and snacks are NOT permitted inside of Zoo gates. School Groups who choose to bring bag lunches or snacks MUST leave them on the bus and eat them outside of the zoo. We provide many picnic tables near the parking lot at the Adventure Park or across the street from the zoo at the park. All trash is carry-out; Brown County does NOT provide garbage cans in the parks. There are restrooms located near the picnic tables.
- We can accommodate groups for lunch for an additional fee by pre-scheduling a menu. Please contact us at firstname.lastname@example.org or call 920-434-7841 and ask for the Guest Services Coordinator to begin this process.
- RE-ENTRY: Groups that wish to leave the zoo for lunch and re-enter after can have their hands stamped for re-entry. This can be coordinated with your representative when you first enter the zoo.
Due to a Brown County Resolution, the NEW Zoo is unable to offer reduced fees or lowered rates for group visits. We are committed to keeping prices low for everyone who visits our facility.
Payment for school group visits can be made one of two ways:
- Pay on arrival via check made out to NEW Zoo, cash, or credit cards.
- An invoice can be created for you upon your arrival; you can take that back to your school and then mail in the payment. Payment for Zoo admission is not accepted in advance and we do not hold checks.
- The NEW Zoo admission is separate from the Adventure Park admission. Combined invoices can be coordinated or payments can be made separately to each location, please contact us at email@example.com to determine the best route for your group.
- Bus parking is available ONLY in the upper lot located at the top of the hill next to the Adventure Park. There is a short walking path between the Upper Lot and the Visitors Center. Busses may use the main parking lot across the street from the zoo only for the drop-off or pick-up of group passengers or they can drop-off immediately in front the zoo and then park in the upper lot.
- Cars may park in the main lot across from zoo entrance.
- Parking is free for all cars and buses.
- Getting here is easy — visit our Location page for directions.
Hours of Operation
Helpful Hints to Remember
- May is our busiest month of school groups.
- Thursdays and Fridays (at about 10am) are generally the busiest days of the week. Plan to come on a Monday, Tuesday or Wednesday to avoid crowds – it will make a difference!
- Arrive early to avoid congestion. If you reserve a Zoo Class or Zoo Tour, you should plan to arrive at least 15 minutes early for check-in and payment for class. Late arrival will affect the length of your program.
- All education classes and tours are by reservation only and coordinated through our Education Department. Space is limited, so make your reservations early!
- Group representatives can be dropped off in front of the zoo to coordinate entry at the pull-out by the NEW Zoo sign. Busses can wait in the pull-out or in the parking lot across from the zoo while the representative is coordinating entry.
- Picnicking is not allowed on zoo grounds. However, picnic tables are available near the parking lots and in the surrounding Reforestation Camp. You must carry out your trash and recyclables.
- We encourage you to have the cell phone numbers of all adults in your party in case you become separated!
- The Zoo does have Wi-Fi available and we have boosted it so you should have good internet connection near the Visitors Center and the Mayan Restaurant if your group needs it.
Additions & Extras to Enhance Your Visit
K.C. Stock Safari Train & the Endangered Species Carousel (available seasonally)
Visit the Paws & Claws Gift Shop
*Please note that school groups (and other groups) are no longer able to climb the historic Fire Tower. The Fire Tower is only available to Zip Line customers; however, you may walk up to the base of the tower. Educational graphics are provided at that location.